EA Vehicle Rental - Specialists in Nationwide Vehicle Rental
Tel: 01787 479222Fax: 01787 333099

EA Vehicle Terms and Conditions of Use

Privacy Policy including, Terms of use and Cookie Policy

As the operators of this website Halstead Tyre & Exhaust Centre Ltd, T/A EA Vehicle Rental (Company Registration Number: 05334712) understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and Your rights under the law.
 
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Definitions and Interpretation:
In this Policy, the following terms shall have the following meanings:
 
“Account”     means an account required to access and/or use certain areas and features of Our Site;
 
“Cookie”        means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
 
“Cookie Law”           means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
 
“Personal data”       means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)
We/Us/Our” Halstead Tyre & Exhaust Centre Ltd T/A EA Vehicle Rental (Company registration number: 05334712), whose main trading address is Unit 2, Weavers Court, Halstead, Essex CO9 2JN
2. Information About Us:
2.1         
2.1     Our Site is owned and hosted by Upshot Media Ltd, (Company Registration Number 4204791) whose registered and main trading address is: 51 Briars End, Whitchford, Ely, Cambs CB6 2GB. As our web hosts they hold contact details and booking data in a secure server that is not shared with any other party.
 
2.2     We, as the operators of this Site are responsible for all aspects of this website, including the Terms and Conditions and this Privacy Policy, and content specifically relating to EA Vehicle Rental including the following content: Homepage, About Us, Other Services, Testimonials, Logos, Contact Details, Pricing Attributes and Areas Covered.
 
2.3     We have an appointed a Data Protection Officer who can be contacted by email at 
[email protected], or by post at EA Vehicle Rental, Unit 2 Weavers Court, Halstead, Essex, CO9 2JN.
3. What Does This Policy Cover?
This Privacy Policy applies only to Your use of Our Site for the purpose of obtaining vehicle types quotes and reservations
4. Your Rights:
4.1          As a data subject, You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1The right          4.1.1   The right to be informed about Our collection and use of personal data;
4.1.2The right          4.1.2   How to access to the personal data We hold about You (see section 12);
4.1.3   The right to rectification if any personal data We hold about You is inaccurate or incomplete (please contact Us using the details in section 14);
4.1.4   The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about You (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);     
4.1.5   The right to restrict (ie prevent) the processing of Your personal data
4.1.6   The right to data portability applies to any web related data. We do not share your details with any third party
 
4.2     If you have any cause for complaint about Our use of your personal data, please contact us using the details provided in section 14 and We will do Our best to solve the problem for you.  If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:
Name, Gender, Address, telephone number, Email address. Please also see section 13 on Our use of Cookies and similar technologies.
5.1         
5.7         
6. How Do We Use Your Data?
6.1          All personal data is processed and stored securely and for no longer than is necessary in light of the reason(s) for which it was first collected. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
·         Analysing your use of Our Site to gather feedback to enable Us to continually improve Our Site and your user experience
·         We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and Privacy
·         We do not keep your personal data for any longer than is necessary
·         Refer to Google's Compliance Statement for data held in Google Analytics (
https://privacy.google.com/businesses/compliance/).
held in
 
7. How and Where Do We Store Your Data?
7.1          We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
 
7.            7.3Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
7.4          Steps We take to secure and protect your data include:
7.4                        .1Encrypted (https) access to Our Site;
7.4.2Strict access control and logging;
7.4.3Policy              for data retention and destruction.
8. Do We Share Your Data?
8.1          We do not share your data with other companies for activities such as customer service and market research.
 
8.           In some cases, the third parties may require access to some or all of your data, specifically:
a.       Under section 66 or Road Traffic Act 1988 including Congestion Charging and any excess parking charged which may be incurred in respect of that vehicle in pursuance of an Order under section 45 and or 46 of the Road Traffic Act 1984
b.       Any penalty charge incurred under the Road Traffic Act 1991
c.       When ordered by the police under section 172 of the Road Traffic Act, to supply information regarding an alleged offence contrary to section 81(1) and section 89(1) of the Road Traffic Act Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law
d.       Additionally, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority
Your Data will only be shared and used within the bounds of the law.
10. How Can You Control Your Data?
10.1    In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
10.2    You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
11.1    You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
11.2    You may restrict Our use of Cookies. For more information, see section 13.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at 
[email protected], or using the contact details below in section 14.
13. Our Use of Cookies
13.1Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
13.2By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytical and site usage purposes. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
13.3All Cookies used by and on Our Site are used in accordance with current Cookie Law.
13.4Before Cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.  
13.5Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.6The following first party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Strictly Necessary

ASP.NET_SessionId

This cookie is essential for the site to operate. It is used to track information about the decisions you make during your visit.

Yes

cookiepolicy

Records whether or not you have accepted the cookiepolicy so that you do not have to be asked again on your next visit

Yes

TyresAndService#

TyresAndService# Contains an identifier so we can maintain your shopping basket.

Yes

ai_session, ai_user

Azure Insights cookies for performance monitoring

Yes

bioep_Basket_Popup, bioep_Default_Popup

Used to track popup preferences

Yes

and         the following third party Cookies may be placed on your computer or device:

Name of Cookie

Provider

Purpose

ARRAffinity

Microsoft Azure

Application Request Routing cookie used to improve performance of image downloads

DSID, IDE

Google/DoubleClick

See https://policies.google.com/technologies/types

NID

Google

See https://policies.google.com/technologies/types

13.7OurSite uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
13.8The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
13.9The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie

First / Third Party

Provider

Purpose

_ga, _gat, _gat_layout, _gid,

First

Google

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

13.10In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.11You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
13.12It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at
[email protected], or by post Halstead Tyre and Exhaust Centre Ltd. Unit 2 Weavers Court, Halstead, Essex. CO9 2JN. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
15. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time in order to keep up with legal changes and obligations. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
 
 
a.    Our Site does not link to any other website
b.    We do not facilitate the use of payment cards or bank details on Our Site
c.     The information stored about you on Our Site will include Name, Address, contact number and email address which are necessary in reserving a vehicle, if you wish to retain your privacy you may use our booking phone lines as displayed on Our Site
d.    We do use Google Analytics, but you are prompted to accept or decline the use or placement of cookies
e.    We strongly recommend that you regularly delete all cookies stored on your pc in order to ensure that the integrity of your personal data is not compromised, specifically relevant to existing cookies that you may have consented to pre-GDPR


Last updated 11/07/2018



 


GENERAL TERMS AND CONDITIONS OF HIRE
 Rentals over 28 days have a mileage restriction of 100 per day.  If you exceed this mileage allowance mileage is charged at £0.25 per mile plus vat.
If we receive any parking, speeding or Congestion Charges we could charge between £21 and £42 including vat dependant on who supplied us with the vehicle plus the fine if we pay it for you.
 At the end of the rental please replace the fuel back to how you found it otherwise we will charge you the pump price plus 20% for doing it for you, these charges are taken out of your damage deposit. If you have not paid a deposit this charge is taken off your card automatically.
Please make sure you understand that in the event of damage or accident to our vehicle or a third party vehicle and including any third party personal injury you will be liable up to the amount specified on your rental agreement if you choose not to have waiver on your rental.
 If you have taken out waiver your excess liability is reduced to £270, your damage deposit will be deducted from your excess liability.
 Drivers under the age of 25, or high risk occupations incur an additional excess of £400 or if you have any convictions on your license our insurance company may impose an additional excess which cannot be reduced by a waiver.
Your nominated credit / debit card acts as a security for any charges we would need to recover in pursuance of the hire agreement up to your excess amount signed for, your signature on the insurance form confirms that you accept this.  This also includes fuel shortages/wrong fuel, punctures, broken or chipped windscreens and admin charges etc.
When hiring a Luton with a tail lift, please understand that the tail lift is powered by the main battery, extensive use could drain this battery, in this instance leave the engine running where possible otherwise you could be liable for the cost of a replacement and recovery. This also applies to internal lights left on in the rear of vans etc.
All vehicles will have had their levels checked, if you are having the vehicle a length of time please ensure that you keep an eye on the fluid levels, tyres etc. or return the vehicle to us regularly so we may check these for you.
 
 ALL OUR VEHICLES ARE NON SMOKING - THIS IS THE LAW
  
Please report all accidents to us your fault or not and take the third party details, failure to do so could result in you being charged.
You must inform us if you wish to take the vehicle abroad as there are special documents that are required and
 additional charges will apply, please ask us for details.
 
The windscreen has a separate excess of £250 or the cost of replacement whichever is the lowest price.
You are reminded you are responsible for any losses incurred by us as a result of the insurance or waiver being void due to information being incorrectly supplied that may affect your cover or result in cover not being offered or withdrawn.  You must tell us if you have had any fault or non-fault accidents in the last 3 years or if you have any medical or physical conditions that we should be aware of that may affect your ability to obtain insurance. It is an offence under the Road Traffic Acts to make any false statement or withhold any material information for the purpose of obtaining a certificate of motor insurance and you could become liable for all costs of any claim.
Cancelation and Refund policy, if you cancel before 24hrs before your booking is due to start you will be refunded the full amount. if within 24 hrs of the start time you may be liable for the full amount. An abortive delivery charge may applied which is £25+Vat


                                              By using this site and accepting the vehicle you are agreeing to the above terms.
                               

EA Vehicle Rental is a trade name of Halstead Tyre & Exhaust Centre Ltd.