EA Vehicle Rental - Specialists in Nationwide Vehicle Rental
Tel: 01787 479222Fax: 01787 333099

Complaints Policy and Procedure

Our Aim:
We at Halstead Tyre & Exhaust Centre T/A EA Vehicle Rental are committed to providing a quality service to all of our customers. One of the ways in which we can continue to improve our service is by listening and responding to your feedback. In the unfortunate event that your experience with us leaves you with a complaint to make, please continue to follow the complaints procedure below and we will look to resolve the matter appropriately.
 
Complaints Procedure
  • Complaints can be made by letter, email or telephone at:
  • ADDRESS –           Unit 2 Weavers Court, Halstead, Essex, CO9 JN
  • EMAIL -                 [email protected]
  • TELEPHONE –      01787 472894
  • We will acknowledge receipt of your complaint by your preferred method within three working days
  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved
  • We aim to resolve all customer complaints internally. However, if you are not satisfied with the final outcome of our complaint’s procedure, then you should contact The Financial Ombudsman, details can be found at:
http:www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards
  • You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting [email protected]